EFFECTIVE JUNE 3, 2019
As the customer, You are responsible for confirming the information on this “Refund & Return Policy” page each time You place an order to ensure that You are current with any changes or amendments.
Upon arrival, please check Your shipment carefully to confirm no damage occurred during shipping. All claims for damaged Products must be made within 72 hours of Your receipt of the product and must be made to firstname.lastname@example.org. You are responsible for providing detailed information for any Product damaged, including proof that Your claim was filed within the above timeframe, photo proof of the product damaged during shipping and any other evidence of damage as reasonably requested by BIA.
BIA REFUND POLICY
Refunds will be given for UNOPENED AND SEALED Products only. We must receive the Product(s) within fourteen (14) days from the date You first received the Products. To submit a refund request, please contact us at email@example.com and wait for confirmation before returning any unopened or damaged product(s). Any Products returned not in accordance with instructions provided to You may not be eligible for refund. Any Products that have been opened or tampered with shall not be eligible for a refund.
You are responsible for all costs associated with return shipping.
By placing Your order, You agree to be bound to all terms and policies stated herein. BIA will not accept any chargeback from Your credit card company. If You place a chargeback on a purchase or if Your credit card company threatens BIA with a chargeback either during or after Your purchase of the Products, we may report the incident to all applicable credit reporting bureaus and/or to any other third-party reporting service for inclusion in any chargeback database or for listing as a delinquent account. These actions may negatively impact Your credit score. Upon payment in full for the Products, we will make sure You are removed from the database.
For more information concerning BIA’s Refund & Return Policy, please contact us.
TO CONTACT US
Correspondence can also be mailed to our address at:
1775 East Palm Canyon Drive, STE 110-362
Palm Springs, CA 92264